{"id":875,"date":"2022-11-15T10:48:31","date_gmt":"2022-11-15T10:48:31","guid":{"rendered":"https:\/\/www.bridrent.it\/f-a-q\/"},"modified":"2025-06-20T12:58:38","modified_gmt":"2025-06-20T12:58:38","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/www.bridrent.it\/en\/f-a-q\/","title":{"rendered":"F.a.q."},"content":{"rendered":"

[et_pb_section fb_built=”1″ specialty=”on” custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” admin_label=”Testimonials FAQ” _builder_version=”4.19.4″ background_color=”#032B35″ custom_padding=”||150px|” custom_padding_tablet=”|||” custom_padding_phone=”||100px|” bottom_divider_color=”rgba(0,0,0,0.1)” bottom_divider_height=”160px” bottom_divider_flip=”vertical” bottom_divider_height_tablet=”” bottom_divider_height_phone=”90px” bottom_divider_height_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.19.4″ text_font_size=”20px” text_line_height=”1.8em” header_font=”||||||||” header_2_font_size=”50px” header_2_line_height=”1.4em” max_width=”800px” module_alignment=”center” header_2_font_size_tablet=”50px” header_2_font_size_phone=”34px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

F.A.Q.<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.bridrent.it\/wp-content\/uploads\/2022\/01\/hrc.jpg” title_text=”hrc” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.19.4″ global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#EE7C51″ closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#EE7C51″ use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.24.0″ toggle_text_color=”#FFFFFF” toggle_font=”Kanit|700|||||||” toggle_font_size=”24px” toggle_line_height=”1.4em” body_text_color=”#FFFFFF” body_line_height=”1.8em” custom_margin=”||||false|false” custom_padding=”|||12px|false|false” hover_enabled=”0″ toggle_font_size_tablet=”20px” toggle_font_size_phone=”16px” toggle_font_size_last_edited=”on|phone” border_width_all=”0px” border_color_all=”#d8d8d8″ border_width_bottom=”1px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Is it possible to reserve a specific model?” open=”on” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}”]<\/p>\n

Brid guarantees the Customer delivery of a vehicle in the category booked; models on the Web site always refer to a category and not to the published model.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change\/cancel my reservation?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

In case of change or cancellation, please contact our booking office at booking@bridrent.it<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What documents do I need to rent a car?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

A valid driver’s license issued at least two years ago;<\/p>\n

An international driver’s license or sworn translation if the license was issued by a non-European country, or in a non-Latin alphabet;<\/p>\n

A valid identification document, e.g., ID card or Passport.<\/p>\n

A credit card valid for the entire rental period and in the name of the primary driver.<\/p>\n

Hard or digital copy of the Voucher or booking confirmation.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I submit copies or photos of documents?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Copies of documents cannot be submitted.
The documents must be shown at the rental desk, during pickup, in original.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”From what age can I rent a car with Brid?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Minimum: 23 years old
(20-22 years old with supplement and verification)<\/p>\n

Maximum: 75 years old<\/p>\n

 <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do in case I am late for the time indicated in the reservation?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Contact our booking office at booking@bridrent.it <\/a>.
In the case of arrival after the opening hours, an additional fee may be charged.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if the car at pickup has damage?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Check the car if there is any damage not on the check-out,
Make the appropriate report before leaving the rental station.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I request a different vehicle than the one booked?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, subject to diponibility check and possible extra charge at the desk.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What guarantees are required by BRID to rent a car?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

The Client must present a credit card valid for the entire rental period, in the name of the main driver, with plafond necessary to make the security deposit, to guarantee all costs not included in the booking fee (e.g. damages, fines, fuel etc.).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What credit cards are accepted at Brid?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Visa, Mastercard and American Express.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is pre-clearance and what is it for? ” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

This is an amount of money held in escrow until the end of the rental term.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I rent with a debit card?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, it is possible to rent with debit or prepaid card by purchasing the additional covers, Medium Package or Full Package (not applicable for JA group).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have the power to reduce economic responsibilities on the rental?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, you can choose Brid’s services and packages, which allow you to reduce, according to your own needs, economic responsibilities.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Who is authorized to drive the vehicle?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

The primary driver as well as the contract holder and any additional authorized drivers present at the time of contract conclusion. There is a daily surcharge for each additional driver.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if I need to extend my rental? ” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Contact our booking office at booking@bridrent.it. It will give you guidance on the availability of extension and related payment.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do in case of a claim\/accident with counterparty?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Contact law enforcement, for relevant findings. If this is not possible, the CAI (Contestazione Amichevole di Accidente) form found in the vehicle must be completed.
You will then need to contact our support number immediately.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if my vehicle is stolen?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Go to law enforcement to file a regular complaint, and notify our operations office immediately.<\/p>\n

 <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do in case of failure\/breakdown?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Contact our service number listed in the rental agreement.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is it possible to take Brid cars abroad?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

It is not possible to take our cars abroad.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I return the vehicle after hours?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

It is possible to drop off the vehicle outside of opening hours; there is an additional charge as the presence of a Brid operator is required.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens in case of late return of the vehicle?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Additional charges may apply, in case of expected delay, you should contact the reentry office promptly.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Should I wash the vehicle before returning it?” _builder_version=”4.24.0″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Yes, it is required to wash our vehicles before returning them, with the exception of those who have purchased the prepaid standard wash upon collection, so that the car can be returned in normal sporting conditions, resulting from usual and ordinary use. However, even if the customer has purchased the prepaid standard wash, and the vehicle is returned particularly dirty, requiring an extraordinary special cleaning intervention, a supplement will be required.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How should I deal with fuel?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Our cars are delivered with a full tank and must be returned with a full tank. If you fail to refuel the car before return, BRID will charge for the missing fuel and refueling service.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When will the security deposit be released?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

It will be unlocked at the end of the rental period, at the closing of the contract, if there are no new amounts to be charged.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if I forgot an item in the Brid vehicle?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

Contact our Check-in Operations office (drop-off location) who will give you directions regarding pick-up\/shipping.
The cost of recovering lost items is the responsibility of the Client.<\/p>\n

 <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What do I have to do to get the rental invoice?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

The rental invoice is sent by our system automatically, via e-mail and interchange system (for VAT holders).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens in case of Contravention?” _builder_version=”4.19.4″ custom_margin=”||0px||false|false” custom_padding=”32px|0px|32px|0px|true|false” global_colors_info=”{}” open=”off”]<\/p>\n

The Client is directly responsible for any fines issued during the rental period, in which case Brid will notify the authorities of the driver’s details, who will renotify the driver. Brid will advance the contravention to the customer via e-mail, with the case management fees charged at the same time.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer” _builder_version=”4.17.4″ background_color=”#1FE0BA” background_enable_image=”off” custom_padding=”54px|0px|54px|0px|false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”20px” text_line_height=”1.8em” header_font=”||||||||” header_2_font_size=”60px” header_2_line_height=”1.4em” text_orientation=”center” background_layout=”dark” max_width=”800px” module_alignment=”left” custom_margin=”|||0px|false|false” custom_padding=”|||0px|false|false” header_2_font_size_tablet=”50px” header_2_font_size_phone=”34px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Contact us<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.4″ global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form use_spam_service=”on” email=”info@bridrent.it” module_id=”et_pb_contact_form_0″ _builder_version=”4.17.4″ _unique_id=”f165c882-1b50-4165-9d6c-9fcc12cdbd47″ form_field_background_color=”rgba(255,255,255,0.9)” form_field_text_color=”rgba(104,109,131,0.6)” form_field_font=”|600|||||||” form_field_font_size=”16px” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#131D28″ button_border_width=”12px” button_border_color=”RGBA(255,255,255,0)” button_border_radius=”0px” button_letter_spacing=”1px” button_use_icon=”off” max_width=”800px” custom_margin=”|||” custom_padding=”|||” animation_style=”fold” animation_direction=”top” animation_intensity_fold=”10%” 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button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-mail ” field_type=”email” _builder_version=”4.16″ custom_margin=”||20px|” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” 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button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Brid” image_icon_background_color=”#1FE0BA” icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.17.4″ header_line_height=”1.6em” body_font=”||||||||” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” animation_style=”zoom” animation_intensity_zoom=”10%” animation=”off” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”16px” use_circle=”on” circle_color=”#ffffff” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#7EBEC5″ image_icon_background_color__sticky=”#7EBEC5″]<\/p>\n

Hybrid car rental
Rent your hybrid vehicle<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”info@bridrent.it” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#1FE0BA” icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.16″ header_line_height=”1.6em” body_font=”||||||||” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” animation_style=”zoom” animation_intensity_zoom=”10%” animation=”off” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”16px” use_circle=”on” circle_color=”#ffffff” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#7EBEC5″ image_icon_background_color__sticky=”#7EBEC5″][\/et_pb_blurb][et_pb_blurb title=”+39 091 7297064″ use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#1FE0BA” icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.17.4″ header_line_height=”1.6em” body_font=”||||||||” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” animation_style=”zoom” animation_intensity_zoom=”10%” animation=”off” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”16px” use_circle=”on” circle_color=”#ffffff” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#7EBEC5″ image_icon_background_color__sticky=”#7EBEC5″][\/et_pb_blurb][et_pb_blurb title=”+39 389 3122934″ use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#1FE0BA” icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.17.4″ header_line_height=”1.6em” body_font=”||||||||” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” animation_style=”zoom” animation_intensity_zoom=”10%” animation=”off” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”16px” use_circle=”on” circle_color=”#ffffff” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#7EBEC5″ image_icon_background_color__sticky=”#7EBEC5″][\/et_pb_blurb][et_pb_blurb title=”Cinisi” use_icon=”on” font_icon=”||divi||400″ icon_color=”#FFFFFF” image_icon_background_color=”#1FE0BA” icon_placement=”left” image_icon_width=”16px” content_max_width=”1100px” _builder_version=”4.17.4″ header_line_height=”1.6em” body_font=”||||||||” image_icon_custom_padding=”8px|8px|8px|8px|false|false” background_layout=”dark” animation_style=”zoom” animation_intensity_zoom=”10%” animation=”off” border_radii_image=”on|100%|100%|100%|100%” icon_font_size=”16px” use_circle=”on” circle_color=”#ffffff” global_colors_info=”{}” image_icon_background_color__sticky_enabled=”#7EBEC5″ image_icon_background_color__sticky=”#7EBEC5″]<\/p>\n

National Street, 130
90045 – Cinisi (PA)<\/p>\n

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F.A.Q.Brid guarantees the Customer delivery of a vehicle in the category booked; models on the Web site always refer to a category and not to the published model.In case of change or cancellation, please contact our booking office at booking@bridrent.itA valid driver’s license issued at least two years ago; An international driver’s license or sworn […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-875","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t