F.A.Q.

Is it possible to reserve a specific model?

Brid guarantees the Customer delivery of a vehicle in the category booked; models on the Web site always refer to a category and not to the published model.

Can I change/cancel my reservation?

In case of change or cancellation, please contact our booking office at booking@bridrent.it

What documents do I need to rent a car?

A valid driver’s license issued at least two years ago;

An international driver’s license or sworn translation if the license was issued by a non-European country, or in a non-Latin alphabet;

A valid identification document, e.g., ID card or Passport.

A credit card valid for the entire rental period and in the name of the primary driver.

Hard or digital copy of the Voucher or booking confirmation.

Can I submit copies or photos of documents?

Copies of documents cannot be submitted.
The documents must be shown at the rental desk, during pickup, in original.

From what age can I rent a car with Brid?

Minimum: 23 years old
(20-22 years old with supplement and verification)

Maximum: 75 years old

 

What should I do in case I am late for the time indicated in the reservation?

Contact our booking office at booking@bridrent.it .
In the case of arrival after the opening hours, an additional fee may be charged.

What should I do if the car at pickup has damage?

Check the car if there is any damage not on the check-out,
Make the appropriate report before leaving the rental station.

Can I request a different vehicle than the one booked?

Yes, subject to diponibility check and possible extra charge at the desk.

What guarantees are required by BRID to rent a car?

The Client must present a credit card valid for the entire rental period, in the name of the main driver, with plafond necessary to make the security deposit, to guarantee all costs not included in the booking fee (e.g. damages, fines, fuel etc.).

What credit cards are accepted at Brid?

Visa, Mastercard and American Express.

What is pre-clearance and what is it for?

This is an amount of money held in escrow until the end of the rental term.

Can I rent with a debit card?

Yes, it is possible to rent with debit or prepaid card by purchasing the additional covers, Medium Package or Full Package (not applicable for JA group).

Do I have the power to reduce economic responsibilities on the rental?

Yes, you can choose Brid’s services and packages, which allow you to reduce, according to your own needs, economic responsibilities.

Who is authorized to drive the vehicle?

The primary driver as well as the contract holder and any additional authorized drivers present at the time of contract conclusion. There is a daily surcharge for each additional driver.

What should I do if I need to extend my rental?

Contact our booking office at booking@bridrent.it. It will give you guidance on the availability of extension and related payment.

What should I do in case of a claim/accident with counterparty?

Contact law enforcement, for relevant findings. If this is not possible, the CAI (Contestazione Amichevole di Accidente) form found in the vehicle must be completed.
You will then need to contact our support number immediately.

What should I do if my vehicle is stolen?

Go to law enforcement to file a regular complaint, and notify our operations office immediately.

 

What should I do in case of failure/breakdown?

Contact our service number listed in the rental agreement.

Is it possible to take Brid cars abroad?

It is not possible to take our cars abroad.

Can I return the vehicle after hours?

It is possible to drop off the vehicle outside of opening hours; there is an additional charge as the presence of a Brid operator is required.

What happens in case of late return of the vehicle?

Additional charges may apply, in case of expected delay, you should contact the reentry office promptly.

Should I wash the vehicle before returning it?

Yes, it is required to wash our vehicles before returning them, with the exception of those who have purchased the prepaid standard wash upon collection, so that the car can be returned in normal sporting conditions, resulting from usual and ordinary use. However, even if the customer has purchased the prepaid standard wash, and the vehicle is returned particularly dirty, requiring an extraordinary special cleaning intervention, a supplement will be required.

How should I deal with fuel?

Our cars are delivered with a full tank and must be returned with a full tank. If you fail to refuel the car before return, BRID will charge for the missing fuel and refueling service.

When will the security deposit be released?

It will be unlocked at the end of the rental period, at the closing of the contract, if there are no new amounts to be charged.

What should I do if I forgot an item in the Brid vehicle?

Contact our Check-in Operations office (drop-off location) who will give you directions regarding pick-up/shipping.
The cost of recovering lost items is the responsibility of the Client.

 

What do I have to do to get the rental invoice?

The rental invoice is sent by our system automatically, via e-mail and interchange system (for VAT holders).

What happens in case of Contravention?

The Client is directly responsible for any fines issued during the rental period, in which case Brid will notify the authorities of the driver’s details, who will renotify the driver. Brid will advance the contravention to the customer via e-mail, with the case management fees charged at the same time.

Contact us

Brid

Hybrid car rental
Rent your hybrid vehicle

info@bridrent.it

+39 091 7297064

+39 389 3122934

Cinisi

National Street, 130
90045 – Cinisi (PA)